RobW Posted November 8, 2018 Share Posted November 8, 2018 Hi all, is anyone else experiencing issues searching for requests which are definitely in the system - have had several reports of searches failing however the request can be located by manually amending the URL of an open request to the one which the search has failed on....... Iv'e been able to verify this myself with a couple of requests. Thanks! Link to comment Share on other sites More sharing options...
Guest Posted November 8, 2018 Share Posted November 8, 2018 @RobW The way to resolve this issue is to re-index hornbillitsm. This can be done by going to Home > System > Data > Index Storage and selecting hornbillitsm. Ensure that you select the New Option when running this re-indexing. Please do this out of hours as it may affect performance if done during working hours. And it may take a while so better to do this over the weekend. Thanks Pamela Link to comment Share on other sites More sharing options...
RobW Posted November 8, 2018 Author Share Posted November 8, 2018 Hi Pamela, thanks for the response - shall schedule this for the weekend ! Link to comment Share on other sites More sharing options...
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