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New Update: Hornbill Service Manager (1248)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1248) has been released to live.

Change Log for this release are as follows:


  • As an analyst, you can now search the timeline and historic updates of Requests that you can view via the Global Search. This requires you to run a New Re-index of the new HornbillITSMTimeline and HornbillITSMHistoric indexes. See https://wiki.hornbill.com/index.php/Index_Storage for more information. {CH00128259}
  • You can now cancel multiple Requests via the Requests List {CH00122522}
  • As a Service Owner, you can subscribe users of a Service on a Catalog item by Catalog item basis {CH00139627}


  • Provided an option to translate the Questions section in a Request {CH00147244}
  • As an analyst, you select all attachments in a Request for deletion {CH00147361}


  • Auto Responder actions that post to the Timeline are not marked as 'Email' source {PM00150947}
  • Requests without a Service fail to come off-hold correctly {PM00150996}
  • Teams list filter in the Requests List is not scrollable when a user is associated to many teams {PM00151281}
  • Failure to resume BPM when Requests are updated via "Linked Requests > Update Linked Requests" automated task {PM00151314}
  • Failure to resume BPM when an action is invoked by a Customer Portal user {PM00151460}
  • URLs in the Questions section are not click-able {PM00151534}
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