Jump to content

New Update: Hornbill Service Manager (1131)


Harry Hornbill
 Share

Recommended Posts

Hello Everyone

The latest build of Hornbill Service Manager (1131) has been released to live.

Change Log for this release are as follows:

NEW:

  • The list of Know Issues in the portals are now paged {CH00146228}
  • You can now set the business process to suspend and wait for the Change or Release Type to be set {CH00149806}
  • FAQs are now available to analysts when working on Service Requests {CH00149680}
  • You can now get and use Site details in a business process {CH00149760}

Fix

  • The teams selector was restricted by the teams available to the person configuring SLM rules {PM00149485}
  • Could not create a New Service Level if the first attempt was cancelled without a refresh {PM00149565}
  • Could not delete a condition in SL rules {PM00149560}
  • If Catalogs were made mandatory in Progressive Capture, it was still possible to log Change Requests without a Catalog item {PM00149585}
  • The list of Versions were not shown when adding a product for Software Asset Class {PM00149558}
  • The property was 'Company' always required when creating an asset {PM00149600}
  • If the Progressive Capture switched and the contained a Customer or Co-worker form it could cause issues with the logging process {PM00149592}
  • Request were left waiting for feedback after closure even if no feedback was required {PM00149673}
  • Placeholder text for the Site field in Request's Details section was not shown {PM00149576}
  • You could click the Create SLA Rule button multiple times causing duplicate entries {PM00149596}
  • When looking at your Service Manager profile, the tabs should reference "My" rather than your name {PM00149605}
  • The Closure Category for a Request value wouldn't refresh when updated by BPM {PM00149617}
  • Tabs are now shown when creating a Service {PM00149713}
  • No timeline options shown for print request if there is a timeline post contains no text {PM00149783}
  • Viewing a Request you own in the mobile app now marks it as read {PM00149836}
  • Instead of failing silently, you can now only update a Request that you're able to view when applying an email to a Request {PM00149788}
  • Request Type cleared when service deselected, which would allow the wrong Request type to be logged {PM00149854}
  • Custom questions that were actually labels will no longer appear against a Request {PM00149856}
  • Long titles for cards on a board wouldn't wrap correctly in IE11 {PM00149889}
  • Provide a default reason for the timeline entry when completing an activity {PM00149758}
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...