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Could not connect to Server (Error code: -1)


Adam Lyons
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Hi,

We seem to have a few issues with Hornbill today with the attached error code

.5a4b72a7ab1ac_HBError.png.eb9a24f9a46aa9e51d726fdbddff0cac.png

 

We can all access Hornbill but cannot assign requests/place requests on hold/attach emails to requests. We can update and send emails from Hornbill and our users can also log self service requests.

Has anyone come across this before?

 

Thanks,

Adam

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@Adam Lyons ...ah... well, emailing would not have reached support ... we don't actively monitor the mailbox due to many automation tools in place... Yes, I can see the email there... I am sorry, we missed it, but the way to request formal support from us would be via our support request webform here: https://www.hornbill.com/support/. Type in your instance ID and email address and you will get access to the "Get Help" option which will raise a request in our support queue.

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