Filtering of Request Search Results

[GZA]

Hello,

 

When searching for requests the results are displayed in ascending order or SRXXX or INXXX number.

It would be very useful to be able to manipulate the search results and arrange/group them by:

Status, Customer, Owner, Team or Service

 

I have read other posts regarding creating custom views when searching for requests, however this simple task should be more efficient, and easier to access. Creating a custom view each time to perform a search is rather fiddly.

 

Thanks

Gary

[GZA]

Hello, anyone there?

[GZA]

The same goes for searching for emails, there needs to be an option to be able to filter search results, by sender/recipient/date/subject.

There should also be an option to see the chain or email/responses linked together

[Guest Chaz]

You can use this quick filter option to filter the Request list by name, organisation and lots of other data. You can also sort (group) the list on almost all of the columns which might make it easier to find what you're looking for than using the global search option.

Views are particularly powerful and can be combined with this quick filter.

[GZA]

This filter only shows requests that are active, ie new/open/on-hold/resolved. It does not show requests that are closed which is the main purpose of the search.

[GZA]

So you are saying that something as simple as searching for all tickets logged for 1 customer requires a custom view combined with quick filter option?

 

Why should this not be done with just 2 clicks?

Click to search

Click on the condition to filter the results

 

 

[GZA]

bump

[GZA]

is there any solution to this?