GZA Posted September 13, 2017 Posted September 13, 2017 Hello, When searching for requests the results are displayed in ascending order or SRXXX or INXXX number. It would be very useful to be able to manipulate the search results and arrange/group them by: Status, Customer, Owner, Team or Service I have read other posts regarding creating custom views when searching for requests, however this simple task should be more efficient, and easier to access. Creating a custom view each time to perform a search is rather fiddly. Thanks Gary
GZA Posted September 26, 2017 Author Posted September 26, 2017 The same goes for searching for emails, there needs to be an option to be able to filter search results, by sender/recipient/date/subject. There should also be an option to see the chain or email/responses linked together
Guest Chaz Posted September 29, 2017 Posted September 29, 2017 You can use this quick filter option to filter the Request list by name, organisation and lots of other data. You can also sort (group) the list on almost all of the columns which might make it easier to find what you're looking for than using the global search option. Views are particularly powerful and can be combined with this quick filter.
GZA Posted October 3, 2017 Author Posted October 3, 2017 This filter only shows requests that are active, ie new/open/on-hold/resolved. It does not show requests that are closed which is the main purpose of the search.
GZA Posted October 3, 2017 Author Posted October 3, 2017 So you are saying that something as simple as searching for all tickets logged for 1 customer requires a custom view combined with quick filter option? Why should this not be done with just 2 clicks? Click to search Click on the condition to filter the results
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