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Ordering FAQs on Self Service and creating categories


Guest gregmarcroftorc
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Guest gregmarcroftorc

Hi,

Is there another way of sorting the order that the FAQ's are displayed? I know at the moment this can be done by likes, but I would prefer if we had control ourselves if possible.

Self_Service_FAQs.jpg

Also, would there be any possibility of categories being added here. So for example, as you can see above, I could group those ones in to 'Accesspoint' and then other FAQ's in to other categories as this would be useful and would help our internal staff find answers quicker.

Thanks

Greg

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If you need to group your FAQs, maybe you should consider splitting your Service? I mean, I understand what you are saying but as FAQs are directly linked to a service, you could split your service into smaller ones?

For the FAQ ordering, I personally use the number of views to sort them at the beginning and then leave the users to decide of the order. Indeed, the more people read a FAQ, the more relevant it is to them and therefore should be at the top of the list.

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