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Hi Is it possible to remove the links to Facebook, Twitter, U Tube etc.. on the Customer Portal We have blacked out the Colour, and have a dot for the various ID's but it would be useful for us to be removed completely Many Thanks Portal Social Information.docx

Hi Dave Just to inform you that since the latest update 2.28.11, Incidents are now being added to the Board correctly. Many Thanks

Thanks Dave We will wait for the next update Cheers

Sorry Images disappeared Now on attachment Cheers Breaching Board.docx

Hi I am attempted to create a Board to highlight how far Incidents are from Breaching. I have set-up a simple Board Set-up in Service Levels in Escalation Rule. An E Mail is sent to the owner when 6 hours from breach On the request list it states that the request list has been added to the board. However, on the Board it is not there... Have a missed a setting?? Any advice greatly appreciated Thanks

Hi We need to run an update in Service Manager, so we will be on Version 2.27.17 Can anybody give a rough indication on who long the update takes. Many Thanks

Many Thanks All working again Much appreciated

Hi So if we re-created the calendar with the default name we should be ok. Can you please confirm the name as we deleted it!!.. Cheers

Hi We are relatively new to Service Manager We have just created our own Service Level Calender and Named it "Service Desk Team Calendar" and deleted the default Within Home>Service>Application Settings>guest.app.timer.defaultCalendar We have amended the name to be "Service Desk Team Calendar" However when we raise a call the resolved date timer does not start? Do we have to amend another setting for this to work correctly Many Thanks

Cheers Dave Thanks for your help

Hi This could be the problem The System Administrator left his role yesterday. We are on Version 2.26.8 - 753. But cannot be certain when the last upgrade took place. Thanks

Thanks Dave

Hi Dave Error - Failed to Log request In a Red Box with an exclamation mark !!! Cheers

Hi We are new to Service Manager, having only gone live on Monday Today when we attempt to Log Incidents, Service Requests or Change Requests the following error message appears Any advice greatly received Many Thanks