[Ticket/Team Owner Notification Upon Anlayst Update]

I second this as we would also benefit from this feature, from the looks of things it isn't currently a configurable option?

[Take Ownership button]

23 hours ago, Steve Giller said:

This is fixed in the upcoming Service Manager release.

Excellent thank you!

[Take Ownership button]

On 20/02/2024 at 16:51, ArmandoDM said:

Hi @Will Darley

you should see the button; there is no app-setting to be enabled. 

I'll mention this issue for investigation.

Thank you for reporting this.

 

hello @ArmandoDM , do you know if this got looked into?

Many thanks

[Take Ownership button]

Thanks both, glad to hear it's not just me going crazy!

 

[Take Ownership button]

4 hours ago, ArmandoDM said:

@Will Darley

with the last build it was released an enhancement to display the button even if the request is already assigned, except if the assign functionality is locked or disabled.
Can you please check if you're not in one of these cases for your request ?

Regards

Armando

Hi Armando, thank you for advising.

I have checked and I don't think this is one of those cases. For example this request is assigned to David, and the option to assign it to someone else manually is available so I don't believe assignment is locked or disabled. I am logged in as myself.

As can be shown, the "take ownership" button is missing. Is it something that manually needs to be configured to appear or is it an application setting that can be enabled somewhere?

 

[Take Ownership button]

Hello, is it possible to have the "take ownership" button visible at all times, as currently it only shows up when the request is unassigned?

 

Thank you!

[Storage management View of the storage consumed]

Hello, has there been any update on the administration console to view the storage usage breakdown, wthin the usage section in the solution centre?

 

I attempted to use the query mentioned above select count(*) as h_total_files, sum(h_size) as h_total_size,h_owner_name,h_raw_dav_store_id,h_owner_type from h_cafs_ext_details group by h_owner_name,h_raw_dav_store_id,h_owner_type

It didn't seem to work for me, although if I'm honest I'm not entirely sure where I'm supposed to run it or if it still works anymore?

 

Is any able to advise?

 

many thanks!