Marius

@Steve Giller The issue is with "My Dashboards" view accessed via Request List. This started after the recent update to the Service Manager and one user is still reporting the issue. They tried removing some charts as suggested but this hasn't resolved it. Any further advice?

@Steve Giller We can see the charts in Views but not in Dashboards. We get the "There are no Charts configured or visible" message. This is not affecting everyone though. I tried creating a new chart and can see it in My Dashboards.

@Steve Giller Charts previously created still not visible for us in My Dashboards. We can see the new ones though. Any advice?

@Steve Giller The SLA's not being applied to new requests and the auto closure not working for existing request is affecting us as well following the update.

@Victor To give you a little more context, if a new call is being raised, the response timer would stop when the call is assigned to an owner as an email is being sent to the customer. This will happen only if the update is set for customer view. If the customer and owner are the same user, even if the updates are set for customer view, no emails are being sent and the response timers is not stopping. So this issue affects only tickets with this particularity. Thanks for your help.

Hi, How can we ensure the response timer is marked as complete when the customer and owner of the request are the same user as this is not currently working? Thanks, Marius