[Reporting on analyst/engineer updates]

Hi there,

 

We have a similar problem in which i am looking to build a report on agent activity throughout the day. Has anyone found a way to do this?

[Resolution requesting Category but we dont use them]

Hi folks, we are also getting this on our instance which did not happen before today. Has something changed?

[Unable to logon to Hornbill]

Just some, they are in a specific Team on hornbill. All other users are ok.

 

[Unable to logon to Hornbill]

Yes but with no success. 

[Unable to logon to Hornbill]

this is the same message a few of our staff are getting, others can access fine. its only affecting one team within our service.

[Asset import from MS Intune]

Looks like your code has been removed. Do you have an updated copy of this or any instructions on where to get this. Or do you know if there is a new method of doing this?

[Assigning Assets to Supplier and Contracts]

Is there any step by step instructions on this for multiple suppliers?

[Assigning Assets to Supplier and Contracts]

On 7/28/2021 at 3:40 PM, SamS said:

Hi @LouiseT,

As it happens there is currently an undocumented (read: unTESTED) feature within the DB Asset Import tool (it's been in there since v1.16.0) which allows one to connect the imported asset to a Supplier and/or a contract. It would be setting field names for "DBSupplierColumn" and "DBContractColumn" (respectively) within the "AssetIdentifier"-section - configured in the same way that "DBColumn" is defined.

In a couple of weeks it will likely be tested (possibly tweaked) and documented and officially "released". Please look out for the next version (i.e. later than v2.0.0).

Although if it works for you in v2.0.0, then please let me know - I can skip a step in testing;-)

Do you know if this has happened yet?

[Procurement / Stock Management Integration]

I am looking for something similar to this as well. Have you heard of anything or did you manage to work it out?

[Asset Tags]

Hi there, how do we limit tags on Assets and how do we manually create a list of tags that can be used within an asset? We are looking into using this as a temporary space for stock locations.

 

[Assigning Assets to Supplier and Contracts]

Hi there, I was wondering the same to be honest. I am not sure how the above tool works but can pass details over to our operation teams on this.

However, I was wondering if this will ever be an easier process to link assets to a supplier. We want to be able to look at suppliers and see how many cases are sitting when them and for how long, so we can manage timescales etc. Right now we are not able to use this feature due to the complexity of linking the assets to supplier and contract so we can use this is a case.  Although we feel supplier is good, there is just a missing piece in there to allow cases to link to assets and suppliers easily. Is it essential that assets need to link to a supplier and a contract to allow this to be seen within a case?