Salma Sarwar

Thank you Steve. Kind Regards, Salma

Hi Dan and James, Thanks for having a look in to this and fixing the issue. Kind Regards, Salma

Hi Thanks for pointing that out to me, however, I was thinking more from a visual point of view that the workflow should change the colour of the arrows to a different colour to show it at a glance. Kind Regards,

Hi, Could there be an enhancement to the executed processes to show the path that was taken by the process to reach the point where the process has failed (this is important when debugging BPMs) Thank you. Kind Regards, Salma

Hi Steve, Thanks for confirming. Kind Regards, Salma

Hi Steve, These fields please Kind Regards, Salma

Hi Steve, In the procap we have got a list of assets in a dropdown for the user to select. Kind Regards, Salma

Hi Steve, I am unsure of how you would record the cancellation reason in to a custom field (if this is not part of the custom button prompt). I don't think its wise from a usability point of view as the analyst may forget to enter a reason prior to clicking the custom button. This would then fire off a notification without a reason. Kind Regards, Salma

Can we request for additional SVG images if they are not present? Kind Regards, Salma

Hi Steve, We have got several cost centre approvers and we were hoping to use the attribute fields to populate this information with. There can be up to 20 approvers which we would need to populated. Is there a possibility of introducing a new unlimited length field for cost centres? Kind Regards, Salma

Hi We have noticed that when a services catalog items are displayed and you try searching the box below appears however, the catalogue items appear on top of the box so you cannot see whats in the box (happy to show this as it is difficult to explain). There is a similar issue in procaps as the box hides the textbox area that is below it with box below. Kind Regards, Salma

Hi, In a procap if an asset is selected, could there be a node in the BPM to retrieve the asset owner, this should then allow an email to be sent to the asset owner, notifying them that a ticket has been logged against their asset. Kind Regards, Salma

Hi, If a ticket is cancelled within Hornbill, is there a way that the customer could be notified? Could this also include the cancellation reason please. Kind Regards, Salma

Hi, is it possible to create a view/page which shows all tickets and tasks assigned to your team? Kind Regards, Salma

Hi The cost centre attribute field lengths are set as 68 characters could this be increased please. Thanks. Kind Regards, Salma

Hi All, I was wondering whether there is a way of importing your own icons for the catalog item icon? Kind Regards, Salma

Hi The domain categories are limited to 32 characters, could the field length be increased please. Thank you. Kind Regards, Salma

Hi @Adrian SimpkinsThanks I shall give this a go. Kind Regards, Salma

Thanks Victor I shall give this a bash. Kind Regards, Salma

Thank you Steve Kind Regards, Salma

Hi All, I was wondering whether there is an easy way of taking a ticket off hold when a customer/external supplier replies to a ticket via email. This would draw attention to the analyst to review the ticket. Thank you for your help. Kind Regards, Salma

Hi, Could the feedback options be presented in the resolution email template so that the user does not have to click on the link within the email to provide feedback? Kind Regards,

Hi James, Thanks for your reply. Yup can see that bit is resolved, thank you for resolving that. However, I think that if the there is a cascading dropdown/textbox and the value is altered it should clear out the value in the secondary dropdown/textbox otherwise when a user goes to re-select the value it would hold the old information. Please see example below The calendar appears if the user selects 'yes' If the user changes their mind and selects no , the text box disappears Reselecting - yes has retained the old value in the field. Kind Regards, Salma

Hi All, I was wondering whether you can help, I would like an email to be triggered to a group of people when a priority has been changed manually by an analyst or within a BPM to a P1. How can I achieve this please? Kind Regards, Salma

Hi Andy, Thank you for your feedback, yes you got it before the capture is finishing I would expect the value to clear like you have mentioned below but it does not. Or perhaps you are selecting "yes" and "upgrade", then "no", then "yes" again without finishing the capture? In this case, dropdown2 will have retained "upgrade". Is it at this point you expect the value to have been cleared ? Kind Regards, Salma