[Activity no longer functioning?]

@Nanette - Many thanks, yes looks like it's working again. Thanks for your help.

[Activity no longer functioning?]

Hi,

Was there a hornbill update yesterday as I noticed that all on hold calls are now bold, since that update our 'call quality check' activity no longer works correctly. As when assigning it to a team it will not let you finish the activity even know all perquisites are completed. 

We check all the boxes then it should automatically ask what team you would like to assign the ticket too however, upon selecting a team and clicking the Green complete button nothing happens. This was working normally on Tuesday for example and I have checked and we haven't made any changes ourselves.

Any ideas?

I was able to get round this yesterday by refreshing the page and then trying the activity again and it would then work, but now the activity will not "complete" at all.

[Cannot take requests off hold]

Same issue for us with calls that have been logged today. The on hold time has elapsed the real world time, without the calls coming off of hold automatically. NB: This is preventing us from sending emails to customers, as the only option is to update a call all other options on the ticket are greyed out.

[Framework Issue]

Working here now after a refresh...

[Framework Issue]

Same for us as well.

[Lost all views]

Same for us - We can only see "My Requests". It is only affecting some users as well, but for those of us who have the issue it just sits on "My Requests" and no posts load.

[Dark mode unavailable after Hornbill update]

2 minutes ago, Victor said:

This should now be fixed on all affected instances.

Can confirm - Just refreshed our instance and now it appears to be working. Many thanks Victor.

[Dark mode unavailable after Hornbill update]

Hi,

We are still getting this error on our instance this morning. Is this still pending a fix?