[Archived / Suspended account query]

Hi

Can some one tell me at what point does Hornbill set a user to Archived automatically - i.e How many days of non use of account? 

Thanks

Tracey

[Adding the Last Action Text to Request List]

Hi

We were after the same thing - i.e a report with the last modified date and timeline addition.  

Did you get it working with Power BI?

Thanks

 

Tracey

[Password Change option for Basic Users - can this be removed]

Hi James

Yep any Change password options for Basic users. 

Thanks

Tracey

[Password Change option for Basic Users - can this be removed]

Hi 

We are having issues with the fact that even through we use the SSO for our users this Change Password option is appearing. It is causing confusion with our basic users (Students and Staff) as they think this will change their BU password.  

Is there a way this option can be disabled please. 

 

Thanks

Tracey

[Issues sending emails from a call?]

Looks good - users sending again.  Thanks for fast response.

[Issues sending emails from a call?]

Same here.  

[Can we have Report Filtering and additional columns?]

This would be really useful. 

Especially as the reports start to increase.

Thanks

 

Tracey

 

 

 

[Employee Portal header background image reverted after update]

Hi Deen

Just to say all looks good this morning,  

Thanks 

Tracey

[Employee Portal header background image reverted after update]

Hi Yes this appeared in this format this morning for us.  

Image and colouring wrong and most importantly all the contact details and social media have reverted to Hornbill.  

 

Thanks

Tracey

[Knowledge Management - FAQ transfer and functionality]

Hi 

Just wondered if there were any updates on the ne Knowledge Management System and possibly an answer to my questions above from this time last month?  

many thanks

[Knowledge Management - FAQ transfer and functionality]

 

I have been told to raise this by our SME as we are currently in the process of moving over our entire Knowledge base from Service Now into Hornbill FAQs.  This has been, and continues to be, a painful process as we have over 1600 articles with assisting documents all being copied over by hand. 

So my main question is will the new Knowledge Management system be able to take the FAQ's with attached documents directly and import them? 

I am also interested in the way the new system will allow us to search for information.  Currently the way this is done for Service Management is clunky and is not helping our Service Desk at all.  I did ask if we could get a basic search outside of a request for Service Desk rather like the Portal but told you cannot do this due to all resources being on the new system.   

I would also like the ability to search in the editor to allow quick updates - Currently the only way to find a FAQ to update it is to put it into Alphabetical order and mouse over when you get near.  A pain when you have a lot of articles starting with the same subject i.e Windows 10  as you can imaging.  Even being able to move the display to show full titles would help.  

Then we come on to the timescales, when are we going to get a first look at the new system? 

Many thanks

Tracey Edwards