[How do i add h_summary to ticket description]

I want to add h_summary to ticket description so that it shows as ESS/MSS Request - Summary i.e. "Test ticket etc"

 

[Catalogue Service Visibility]

Is it possible to restrict catalogue services visibility to particular users.  We want to show services that only relate to all users to employees and have additional services just visible to Line Manager which i have setup as a group.

 

So that a manager will see al the services available but the employees will only see the ones relevant to their role.  

[How do i add the SLA's so that they display in the Employee portal]

How do i add the SLA's so they display in the employee portal when a employee views their ticket request?

[Alarm sound of employee portal]

Is there a way to turnoff the sound of the alarm on the employee portal?

the alarm sounds when the user has any notifications

[Changing User ID]

Is it possible to change a user id following a name change?

 

 

[Loss of Bulletins]

and amend them?

[Loss of Bulletins]

23 hours ago, ArmandoDM said:

Hi @Paul Lear

do you know how many bulletins the service has ?

The issue is caused by incorrect data into the table h_itsm_service_bulletins. 
For some bulletins without image, the value h_service_bulletin_image is not empty as it should be.

If you can verify the content of this table and blank h_service_bulletin_image for the bulletins without image , this should fix the issue. If you can do the above and confirm that the issue is fixed it would be great.

I will report this issue for fix.

Apologies for any inconvenience

 

Regards

Armando

 

how do we get to the tables?

[Loss of Bulletins]

We are also getting this error

[Loss of Bulletins]

It appears that since the implementation of the latest update to Service Manager the bulletins are no longer displaying within the Employee Portal.

Is anyone else having a similar issue or know how to resolve it.

[Have to sign in with SSO Twice, to actually login. Azure AD]

Still an issue for us as well

 

[Linking documents to service or get them to show in search on home page]

How do i link documents to service or get them to show in search on home page?

there doesn't seem to be an option to do this

 

[Progressive Capture information in emails]

Is it possible to add progressive capture data automatically in email templates?

We ask users to nominate staff for rewards and provide the reason and we want to add the reason automatically to our emails via a template.  I have been able to add the customer to the template but not the other data.