JAquino

Hi Minor thing but Operational State is showing up as "Last Updated by" on our asset views: If I click on the asset, the field is correctly named, so I don't think this is a manual amendment in Translation Manager. Please can you advise if this is bug or if there is a way to fix this? Thanks

Hi, I am trying to use the Known Error process that comes out of the box in Hornbill, but I have run in to a problem with it. I have noticed that the second stage of the process (Resolution and closure) does not actually start: When the ticket is raised and the request is categorised Hornbill does not give a Resolve option, instead it just gives me a flat CLOSE box with not even an option to put in any text, so the actions in the template above will not have a chance to kick in: I have checked the Service Catalogue and Resolve action is enabled: I've not seen this behaviour with any other process before. Any ideas? Thanks

Hi Armando Thanks, yes I can confirm it works if I enable this field and populate it. Regards Joe

Further to this, I should add that I have been able to upload the asset details via a CSV upload, so it just seems to be the interface that is broken.

Hi We are having problems adding a new mobile device in Asset Manager. This only started happening after the 2020-01-22 (Build 1819) update was applied. When we try to add any kind of new mobile device we are getting the following error: Is anyone else experiencing this problem? It only seems to be the mobile class that is affected. Thanks!

seems to have stabilised here too thanks

Nope, it's really messed up this morning. Getting lots of server errors: