[Delay in Chat Message Delivery]

Hi,

When user contact us and we send a response, there is a delay of about 2 minutes but if user just click on the "Type message" box, user get the message instantly.

Example: If I send 3-4 messages to the user, user would not see it if he does not click in the box. Or, user can wait for 2-3 minutes and he will get the message.

Also, when user is cancelling or closing the chat, he should get a warning box "Do you want to close the chat" and based on the selection, it should close. If user close the chat accidentally, it should resume with the same transaction ID rather than a new one. Let me know if these features are available with hornbill chat.  

[set a call to auto-close after a period without a task]

HI,

I have got this business process setup and we had the setup to close the ticket automatically but its not doing it automatically anymore. Please let me know if I have got an incorrect setup.