[New Core UI Update Issues]

We're getting Invalid Date errors in previously working forms. Can't select a date using the calendar button either.

 

[Securing a Call Queue in Service Manager]

HI, I would like to be able to make all calls assigned to the IT Security Team inaccessible to all other Service Manager Users (other than admins). Is this possible?

Thanks

 

[Add custom information to an AutoTask?]

I can't help but spent a chunk of yesterday battling with the exact same thing. If I figure it out I'll let you know!

[Automating "Assign to Owner"]

Hi - I'm trying to create a process that works from the Portal to be used by our engineers to log a specific task, which then automatically categorises, assigns team and owner, updates and resolves with no further action. I have everything working except the assignment to owner - I effectively want the owner to be the Customer (as that will be engineer name) but can't figure out how to make that happen. Any ideas would be welcome.

Many thanks

Kate

[Attaching FAQs to a pre-set summary]

Thanks James - I shall have a look at that.

[Attaching FAQs to a pre-set summary]

Hi - I'm creating a self-service catalogue item with a pre-set summary (the drop-downs from a Simple List provide the summary on the call) but the FAQs associated with those topics do not appear - presumably because the summary is pre-set and not typed. Is there a way to force association somehow? Or even link to the FAQ once the selection has been made from the drop-down list?

Thanks in advance for any ideas.

Kate

[Requests not expanding in the Employee Portal]

This is happening to us too - whether you have just logged a request or are trying to open ne of your older tickets there's no information!

[Unable to see the body of emails]

Sorry for being slow - this is working now here too.

[Unable to see the body of emails]

Same problem for us.  Though if you hit forward, or raise a request from the email, then you can see the content at that point.