[Sub-Status changes on Customer Resopnse]

Thank you all

[Sub-Status changes on Customer Resopnse]

With thanks to @Martyn Houghton and @Ehsan for your assistance.  Sorry for the lateness of my reply - I was hoping I would have been prompted you had done, but looking (out of curiosity) I see I've missed your kind replies.

I can confirm nothing is set up in the Admin Tool (https://admin.hornbill.com/[YOUR INSTANCE]/ -  "Service Manager" Tile > "Configuration" Tile > "Request Sub-statuses" Tile) as it's all empty.  I've actually set it up like this:

Does that look correct? Incidentally, the issue seems to have gone away recently - again despite making no changes. Maybe it was in the 'back-end'?

Many thanks
Mark

[Sub-Status changes on Customer Resopnse]

Despite always having had this set and working, recently there appears to be an intermittent issue where it sometimes will or won't update it.  I think this started happening 1-2 weeks ago. Do I need to make any changes in the console to correct this?

Man thanks in advance.

Mark