[Ticket Status missing from Email]

Anyone have any thoughts about this?

[Ticket Status missing from Email]

We have noticed that when sending an email to a Customer from a ticket, the status is missing:

Does anyone get the same or know how to resolve it?

[New Incident error]

On our Hornbill platform there is an error when trying to raise a incident - Progressive capture 'CBC Service Process' load error! No capture id found for CBC Service Process

So, it would seem to be a configuration issue with our services, but how can we resolve it?