Hi Guys,
Hoping you can help me, I am looking at changing some features of how our helpdesk works and one of them is to be able to reassign a ticket if it is on-hold. I seem to be able to get the option when a ticket is in progress but when it comes it being on-hold it is not there/does not work.
I have been into the config console within hornbill and ticked the box for on-hold settings for assign but I still do not get it for on-hold tickets. I did the same for emailing and it works.
I have attached some screenshots to hopefully show it better.
Thanks,
Logan G
