Nick Brailsford

Makes perfect sense, any indication on its release?

Hi Gerry, When would be a good time to have a look at this? Nick

Hi, We are starting to put key information from honrbill on to a wallboard. At present we are using the Admin account to display this which does not sit right with me for obvious reasons. Is there a wallboard licence that could be used rather than a full user account? Does anyone have any tips about what they show on the wallboards?

Thanks @Daniel Dekel

We are also interested when this will be released

@Steven Boardman I will try the utility

@Steven Boardman please see attached snippets

Hi, Whilst creating a new RFC process and running through some testes we created a new call that caused an error in the process. I am unable to delete this call the usual way, any other suggestions on how to purge this call? Thanks

Ok no problem @Gerry looking forward to hearing from you :-)

its not like I've been staling the site all morning or anything

Hi, I was very excited by this announcement of this at #Insights19 and had a good dialogue with @Gerry yesterday afternoon during the meet the developers sessions. I would like to put our names forward for the early adopters programme as we will be making use of this! Thanks Nick

Hi, We have an RFC process that captures data from the pro cap and send this of for approval to selected users. Its sent by email but the formatting is not perfect so i have tried applying some of the wiki markup changes and whilst it worked within the task itself inside hornbill, the email was even worse as it displayed the wiki markup commands. Anyone come across this before?

Thank you that has resolved the issue.

Not having a good day with support today. The user was created using LDAP import.

Hi Support, We have a new analyst who has been created in hornbill with usual permissions however every time this person raises a new call, it displays the date 19/05. When others then look at this call it’s the correct date. The user is *** Could you take a look into this please? ADMIN EDIT: Obfuscated the name of the user (GDPR)

Hi, Thanks for this I have tried but still got no results for the one I am looking for

Hi, I am looking for a call within Service Manager that i resolved back in March as i have got the same issue now so wanted to look back at how it was resolved. I have tried searching for key words in the global search but nothing is shown each time. Can you advise please? Thanks Nick

Hi, Is there any update on the progress of this please? I could do with getting a whole load of assets into service manager. Thanks

Hi @James Ainsworth I did set it like this and logged out and back in again but still unable to see the library on the portal. Thanks Nick

Hi, I am trying to create a library for our users to use from the customer portal. I have followed the wiki and using my account to test this service with I am unable to see the library from the portal. Is this due to my account having additional privileges? Thanks Nick

HI, In that case until this has been released I am unable to migrate the rest of our assets into Hornbill as all of our devices have a model. Also when we migrated some across one has gone into the wrong asset class, how do we alter this please?

Hi @ArmandoDM Thanks for the update will this change be applied to the other classes that dont have it? When do you think we will see this implemented? Regards Nick

Hi @ArmandoDM Yes i can see that what i was asking is why its not there. Can it be added? Regards Nick

Hi, Why is there no model in the network device asset class? I am currenlty importing our network devices but its stopped as it cant populate this field. Nick

Hi @AlexTumber Thanks again, i think i needed to refresh the entire site to see the contact details. Is it ok to rasie anything else i find like this? Nick