RyanMesser

@Gerry Thanks, yes so I think i've come up with an easier way of doing the above as it doesn't work anyway. So see below on how I did it. 1. Create an user account in Active Users for instance something@domain.com and create password 2. Create or edit shared mailbox and add the user account you have just create as an alias in the Exchange shared mailbox. 3. Use the user account which is an alias of your Exchange shared mailbox to created the Shared Mailbox in Hornbill. This works exactly how we need. Last question I have is why are the emails being deleted from the Inbox on the Exchange side? This should only happen in IMAP if the User decides to delete an email from either location, why is Hornbill doing this automatically? IMAP is a remote file server so the messages should exist on the server and not be removed until a user decides to. Having to have a rule to duplicate the messages is going to be a little painful to come up with to be honest considering how many we have.

Yes you are correct, what i should of said to start with was that I was hoping for maybe EWS implementation using the EWS managed API which would allow you to do impersonate mailboxes with service accounts as we do this quite often with other products. Yes this is a well known method and again do this already with other software so I'll give it a try and reply with how I get on. Thanks Ryan

Yes, but we want to receive emails from the Exchange shared mailbox not the Exchange service account as they want to be able to raise requests directly from the Hornbill mailbox using the existing Exchange Shared Mailboxes.

Hi, No they need to be exported out into the Hornbill mailbox, but I can't see how this would work with a shared mailbox in Exchange as the shared mailbox has no credentials. A shared mailbox isn't a person and is shared by many therefore each person actually uses their own credentials to authenticate against the mailbox or by using a service account. However, I can't see if there is a way of doing this in Hornbill. In the section I think you would need another field such as as "email address" then specify the username and password rather than making the username the mailbox you export emails from Exchange you use the email address field as the mailbox you export from Exchange. Its similar to room booking by where you use a service account to connect to the mailbox but you are exporting the calendar from the room account rather than exporting direct from the service account. Ryan

Hi, Can you assign a customer using a workflow to set a customer manually? I realise you can do this in the request itself but I can't see anyway of doing it using a workflow. Thanks Ryan

Hi, Is there anyway that Hornbill supports mailboxes that are impersonated in Exchange? IE as an Inbound Mail service in Hornbill if I set the address as an existing resource or shared mailbox in Exchange and then use an account that has delegated permissions to connect to that mailbox? This is just to preserve accounts that already exist as shared mailboxes in Exchange but so we can utilise features such as Raise New Request etc in Hornbill. Thanks Ryan