Lightsource
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Enhancement Requests
Posts posted by Lightsource
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+1 for this feature
We have a lot of field workers who don't have landline numbers. When viewing the customer drop down in a service request it doesn't give the option of showing a mobile number.
This would be extremely useful for when a technician needs to contact the user if their landline and the mobile number could be displayed here.
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Chasing this again as it would save a lot of time to see both landline and mobile on the ticket for ease of contacting the user.
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Any possibility of getting this on the road map?
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Hi,
We have a lot of field workers who don't have landline numbers. When viewing the customer drop down in a service request it doesn't give the option of showing a mobile number.
This would be extremely useful for when a technician needs to contact the user if their landline and mobile number could be displayed here?
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Worked a treat, thank you Dan
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We have just setup our instance and have loads of test tickets that we just want to delete.
is there an easy way to select all and delete?
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Thanks Steven.
is there a way to show the questions and answers in the hornbill mobile app?
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Ticket is raised using custom questions in progressive capture (not the usual summary and description)
Is there a way to edit a customers answers in the questions section once the ticket has been rasied?
Showing mobile number in customer section of an incidents/requests
in Service Manager
Posted
Done thank you