I've installed the latest update but this issue still persists from time to time.
Sometime you paste the IN/SR into the field and it will display the ticket you've pasted, but sometimes nothing happens when you past the IN/SR.
Looks like the database is not available or something so it can't lookup the IN/SR
Failed search:
Details
Request URL:
https://mdh-p01-api.hornbill.com/twobirds/xmlmc/apps/com.hornbill.servicemanager/Requests/?method=searchRequests
Request Payload:
<methodCall service="apps/com.hornbill.servicemanager/Requests" method="searchRequests" csrf_token="bd853138bbc74251a2fe1634e4d2d02770fd7cd7"><params><searchQuery>SR00072804</searchQuery><resultsFromRow>0</resultsFromRow><resultsToRow>99</resultsToRow></params></methodCall>
Response:
{
"@status": true,
"params": {
"results": "[]",
"resultsTotal": 0,
"timeTaken": 166
},
"flowCodeDebugState": {
"step": "48bef530-2048-45b7-aea1-1d14f874be12",
"executionId": "4c3fd6f1-1ddb-49d3-a713-453eeccac80c"
}
}
Succesfull search:
{
"@status": true,
"params": {
"results": "[{\"entityName\":\"Requests\",\"relevance\":\"100.0000\",\"primaryEntityData\":{\"h_category_id\":\"34\",\"h_customer_type\":\"0\",\"h_datelogged\":\"2020-03-03 15:39:15\",\"h_fk_serviceid\":\"1\",\"h_fk_servicename\":\"Local IT Support\",\"h_fk_team_id\":\"Company\/ITSupport\/\",\"h_fk_team_name\":\"IT Support\",\"h_fk_user_id\":\"DBI\",\"h_fk_user_name\":\"Customer\",\"h_ownerid\":\"DBI\",\"h_ownername\":\"Analyst name\",\"h_pk_reference\":\"SR00072804\",\"h_request_prefix\":\"SR\",\"h_requesttype\":\"Service Request\",\"h_site_id\":\"9\",\"h_status\":\"status.open\",\"h_summary\":\"Ticket Test #1\"}}]",
"resultsTotal": 1,
"timeTaken": 180
},
"flowCodeDebugState": {
"step": "48bef530-2048-45b7-aea1-1d14f874be12",
"executionId": "fdc7fcdc-5e4a-4d29-9fb8-deb71a813a75"
}
}
(Fields altered to hide company information)