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Mike Hibbitt

Hornbill Users
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Posts posted by Mike Hibbitt

  1. Are there any planned enhancements to the Live Chat facility within Service Manager in the near future? As you can see from the posts above we are very keen to start using it but in it's current basic format it does not meet our Business needs.

     

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  2. Agree with the above... in addition the ability to add additional questions/responses at the start of a live chat which could then possibility be used to route a chat would be really useful.

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