Mike Hibbitt

@lokent yes I can confirm I get the same issue on my work Samsung device. I have also tried on my personal iphone which also doesn't work but with a different error ' connection timed out' tried numerous times on 4g and Wifi same issue.

Are there any planned enhancements to the Live Chat facility within Service Manager in the near future? As you can see from the posts above we are very keen to start using it but in it's current basic format it does not meet our Business needs.

Agree with the above... in addition the ability to add additional questions/responses at the start of a live chat which could then possibility be used to route a chat would be really useful.