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Mike Hibbitt

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Mike Hibbitt last won the day on May 18

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  1. Mike Hibbitt

    Planned Features

    Are there any planned enhancements to the Live Chat facility within Service Manager in the near future? As you can see from the posts above we are very keen to start using it but in it's current basic format it does not meet our Business needs.
  2. Mike Hibbitt

    Planned Features

    Agree with the above... in addition the ability to add additional questions/responses at the start of a live chat which could then possibility be used to route a chat would be really useful.