7oaks

Thank you both. I thought i was a member already but will check and confirm that.

Newbie to Service Manager would appreciate some assistance. I have created a default view of the Request list so all Analysts see the same fields. I have admin rights so can see everything but although i have given them access via My Requests = IT Support and View = Default View they cannot see the view despite me Sharing the View with them. See below for my screenshots. They dont see the IT Support option or the Default View option.