Graham1989
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Posts
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Enhancement Requests
Posts posted by Graham1989
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Hi,
Is there any way of manually setting a call priority once a call has been raised?
Calls that are raised manually have the priority set during progressive capture, however we did not want this field to be populated by the customer when raising from the service portal. However this now means that calls raised from the service portal do not have a priority.
So far all I can find is a BPM node to automatically set the priority, however we need this to be manual as not all calls will have the same priority, regardless of source.
There does not seem to be an option to update this once the call has been raised, so there is also no way for us to change the priority once a call has been raised.
Thanks
Graham
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Hi Dan,
Ive not got any catalogue items defined, however I dont think that I ever did.
Thanks
Graham
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Hi,
I seem to have recently lost the ability to raise calls from either the customer or service portals.
Previously when you selected a service you got a "Get help" button, however this no longer appears. The services are set to visible in the configuration so not sure what is going on.
Any ideas?
Graham
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Hi Trevor,
That seems to have fixed it, thanks for the quick response.
Graham
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Hi,
I am trying to create a new profile for Request Categories under Instance Configuration > Profiles > Create New Profile and I get the following error when I click "Create";
Invalid boolean value 'on' found in element . at location '/methodCall/params/profileSettings/userAttributes/attrib1/visible'
Any suggestions on how to resolve this?
Thanks
Graham
Change request priority
in Service Manager
Posted
Sorted. Thanks.