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March updates: Form-tastic with Academy Live, Creating impactful self-service portals, and Meet the Learning Team!


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February wrap-up

Academy Live: Forms unravelled!  📝 

February’s Live session was all about form creation. During the lab activities, participants built an example of a usable new starter request form that highlighted the key features of Hornbill’s Intelligent Capture Designer.

The session received an average rating of 4.3 stars out of 5 ⭐, with all participants reporting that the use of lab activities was helpful to learn new skills, and 92% of participants reporting that the content of the training session was relevant and tailored to their role. From one participant, " I learn best by doing rather than watching, so this kept me focused and I didn't get bored by just sitting listening and watching a presentation.”

Didn’t make it? You can catch up by viewing the recording and accessing the session resources on the academy 🎥.

Growing as a team 🌱

In February the Hornbill learning team had our first face-to-face meet up, at our office in Tirana, Albania.

We spent a few days together working on our internal documentation and processes, learning (and teaching each other!) about some of Hornbill’s apps, and exploring the local cuisine. Alongside all the benefits that working remotely brings, meeting in-person can help cultivate deeper connections, foster team camaraderie, and facilitate a unique level of productivity.

Joel, Albina, and Jamie from the learning team

Joel, Albina, and Jamie overlooking Tirana.


Looking ahead

March's Academy Live Session:   

Registrations are now open for March’s Academy Live session! Is your portal looking tired? Are your end-users confused about where to report issues? Are your users drowning in showing too much information or are you unsure about to how to scale up self-service offerings?

If the answer is yes to any of these, then look no further. Join us for Crafting Connections: Customize your Employee Portal for Enabling Better Self-Service, where you'll discover how to breathe some new life back into your employee portal.

These sessions are for all customers, so forward this on to a team member if you think it will be beneficial for them. Sessions get oversubscribed so register early to avoid disappointment! 📆

On-demand courses

We’re publishing two new courses on the Academy this month:

  1. Service Manager – Overview. This is a follow-on from Service Management foundations, looking at how the principles of service management are applied in the Service Manager application. An essential component of our onboarding learning path, this ties together the conceptual with the interface and menus linking both admin and end-views and access.
  2. Unleash the power of automation with ITOM. Uncover the transformative capabilities of Hornbill's cutting-edge ITOM application and its seamless integration into your business operations. Embark on a journey through real-world case studies showcasing ITOM's prowess in slashing processing times and unlocking significant cost savings.



Meet the Hornbill Learning Team!

Our team has now grown to the small but perfectly formed size of 3. Our two latest additions, beyond Joel, are:

Albina Bardhi profile picture

Albina Bardhi - Learning Content Developer


Based in Hornbill’s Albania office, Albina is passionate about developing engaging and accessible learning experiences having worked on a wide range of international e-learning projects. With a master’s degree in Cybersecurity, Albina finds joy in dancing and writing.

Jamie Watt - Instructional Designer 


A former teacher, Jamie has been building training and learning experiences in the oil and tech industries for the last 13 years. Based in Aberdeen, Jamie is currently writing a novel titled, The Good Soul.

Jamie Watt, profile picture

Learning Team at the HUGs


Along with Joel, both Jamie (in Manchester) and Albina (in London) will be attending the upcoming Hornbill User Group (HUG) events. If you’re attending, come and say hi! and let us know what you’d like to see more of from Hornbill’s learning initiatives.


Our London HUG is now fully booked, but there’s still spaces available to register for Manchester on 27th March.

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  • 3 weeks later...

Hi all, 

There are only two spaces left on next Thursday's Academy Live session, so grab them before they disappear!


Crafting Connections: Customize your Employee Portal for Enabling Better Self-Service
Mar 28, 2024 @ 10:00 am - Mar 28, 2024 @ 12:00 pm (GMT)

Registration link (requires an academy account)

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