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February updates: Academy Live Success, new On-Demand Course, and February Session Registration!


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(posting here for those not registered with the academy)

January wrap-up

Academy Live: Orchestration Unleashed! 🌐

The inaugural session of our Academy Live series took place this week! Thanks to all who attended, and for your invaluable feedback. A big shout out to Hornbill’s Albina and Ricky for all their hard work in making it happen 🙌.

The session, Orchestration 101, received an average rating of 4.5 stars out of 5 ⭐. 100% of participants reported that the content of the training session was relevant and tailored to their role, and that the use of lab activities was helpful to learn new skills. From one participant, "The labs were great, they are a very useful learning tool."

If you missed the session, worry not! You can catch up by viewing the recording and accessing the session resources on the academy 🎥

New On-Demand Course: Service Management Fundamentals 🍔

We're delighted to introduce our latest on-demand course available on the academy, Service Management foundations.

The course provides a unique perspective, examining the 5 stages of service management through the lens of a fast-food restaurant's operations (yes, really!). Whether you're from IT, HR, or any other realm, this course introduces essential concepts including Continual Service Improvement (CSI), self-service, and Hornbill's Activities. It's a must for anyone getting started with Hornbill.

Looking ahead

February's Academy Live Session: Build Engaging Forms with the Intelligent Capture Designer 🛠️

We're thrilled to announce that registrations are now open for our upcoming Academy Live session in February.

Are you grappling with managing your customer forms? Unsure if you should reuse one form or create multiple variations for similar use cases? 

Look no further. Join us for Build engaging forms with the Intelligent Capture Designer , where you'll discover how to create forms for different purposes and pick up some handy tips and tricks along the way. These sessions are for all customers, so forward this on to any members of your team who could benefit from attending. January’s session was oversubscribed so sign up early to secure your spot! 📆


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