You need the right 'app.h.searchEntityRecords' to perform this entity operation.

[RichardD]

Please would you advise which permission/role we should add to give the account/token we use for the API access to query 'Requests' using data::entityBrowseRecords2 ?

These are the permissions it currently has:

Platform: Admin Role | Entity Viewer | Reporting Admin
Service Manager: Asset Management User | Change Calendar Viewer | Change Management Full Access | Incident Management Full Access | Service Request Full Access | Services Manager

[Steve G]

@RichardD 

The role you're looking for is Hornbill Service Manager Integrations. This grants a number of entity and stored query privileges. NOTE - This role is only intended for accounts that are used for integrations or to perform data imports, and should not be applied to interactive user accounts.

Cheers,

Steve

[RichardD]

Thank you.