[Report on Tickets Updated]

Hi 

Is there any way I can run a report by analyst on the number of tickets updated per day.

I need to try to ensure that all team members are working efficiently.  Can just use raised or closed calls as sometimes there are calls updated without any closure.  I need to be able to measure but not sure how.

I am a real novice when it comes to reports so need step by step help

 

Thanks

[Duplicate Records in a Report]

I am not very experienced in writing reports, but have copied another report and amended to get a list of open  calls by analysts who work across different teams,.

The report has run but is listing the same call reference a number of times and I am not sure why.

The tables used are 

The columns are

 

The filter is 

 

 

 

Everything works as I want apart from duplicate records - I have attached a screen shot of the part of the reports - 

Does anyone have any ideas why?

[Quick Log Calls]

Thanks all - will try to take a look at this - I am a bit of a novice, so it may take time

[Quick Log Calls]

I have a particular type of call I want to log on a regular basis with the same  profile and same text  every time, but need it to be standard  - similar to a snippet -   I dont need any process or any tasks behind it 

[Quick Log Calls]

Hi

 

How Do I create a quick log cal template and then make it available for analysts to use?

 

[Creating a New Request]

It is only happening to one user and it is as if the actual process of logging a call can not complete - 

[Creating a New Request]

Has anyone ever encountered issues logging requests in Service Manger.

I have an analyst that start logging a call and it wont allow the analyst to go through all the steps - it  just hangs before allowing the call to be assigned,   Any ideas as its only happening to one person