AKJ
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Posts
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Enhancement Requests
Posts posted by AKJ
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13 minutes ago, Daniel Dekel said:
Hello @AKJ,
Can you please clarify if you add the 2nd widget next to the links one or in a 2nd row?
Thanks,
Daniel
Hi @Daniel Dekel,
This issue does not occur with any combination of the position of a second widget. I tried above, left, right and below the Links widget and the issue did not present itself until I deleted it, leaving behind just the Links widget (with 8 images as shown above).
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Whilst designing a new page, I believe I have found a potential bug within the Employee Portal.
An example of what I am trying to achieve is shown below: I'm adding one Links widget and several images with different content on, linking to their respective intelligent capture:
(Obviously this is just a mock-up to show the problem
)
You'll note that I also added a Search widget below Links, but if I remove that Search widget the formatting of the images change and they become squished:
This isn't specific to removing the Search widget; adding any widget corrects this issue. The images start getting squished with the addition of image 5.
I've had a good play around with all the settings in the Links widget (align to centre, use full width, use content height etc.) and each image has a specified width and height of 190x81 pixels, but alas this problem persists so long as this widget is the only one on the page.
We have no other widgets to add to these sub-pages and do not believe this to be normal behaviour. Would it therefore be possible to confirm if this is normal behaviour, and if not have it fixed in a future update?
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1 minute ago, Claire Holtham said:
Hi Daniel, we've noticed there is a mismatch between the total number of mail items showing on the left, and the actual number in the inbox on the new UI only. An f5 to refresh the screen corrects this. so it's an annoyance for our first line staff who dont want to constantly be refreshing hornbill to see that there are new items in the inbox that require attention.
Cheers, Claire
I brought this up a few months ago but didn't get a reply. It's interesting refreshing the page fixes it for you – myself and a few other members in our organisation have this persist permanently across different browsers and sessions, meaning it's tied to our accounts in some way as opposed to the mailbox itself.
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42 minutes ago, AKJ said:
Thank you both for your speedy responses and for looking straight into it!
Looks like it's working for me now, thanks again!
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20 minutes ago, Victor said:
A fix is being rolled out. ETA for fix deployment is currently 10 min.
20 minutes ago, Steve Giller said:We have found an issue with this morning's update which is being patched as I type this.
All should be back to normal in the next 15 minutes or so.Thank you both for your speedy responses and for looking straight into it!
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I'm working on a time-sensitive Workflow but am unable to do anything realistically as myself and others are getting the following errors across all Workflows:
"Failed to load bpm flowcode script. Please contact support."
"Failed to load bpm answers flowcode script. Please contact support."
This seems to only happen for Hornbill Automations as soon as I click into the node. For example, this is all I see for a node updating custom fields:
There is nothing below this so the entire list of custom fields is not present. The same can be observed for any other Hornbill Automation.
Please can this be looked into as it's preventing any work on Workflows being undertaken. It was fine at around 15:30 (GMT) yesterday and only started this morning.
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On 31/01/2024 at 10:09, AKJ said:
Now that the new email function has been deployed to the new UI, it is no longer possible to reply or reply all to an email and quote the previous email chain. To do this, I have to click forward instead and then 'See forwarded content', then re-type the email addresses I want to reply to.
However, it looks as though we can no longer use either reply or forward to send emails to recipients outside of the domain connected to Hornbill, thereby making this email system highly unusable in many calls.
Could we have the ability to email external email addresses in the email function, and quote previous correspondence when replying to emails?
Ignore most of this post, I didn't realise semi-colon was the button to trigger email separation.
Would still appreciate the ability to send previous replies in an email chain through the reply function instead of in just forwarding though.
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Now that the new email function has been deployed to the new UI, it is no longer possible to reply or reply all to an email and quote the previous email chain. To do this, I have to click forward instead and then 'See forwarded content', then re-type the email addresses I want to reply to.
However, it looks as though we can no longer use either reply or forward to send emails to recipients outside of the domain connected to Hornbill, thereby making this email system highly unusable in many calls.
Could we have the ability to email external email addresses in the email function, and quote previous correspondence when replying to emails?
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8 minutes ago, Berto2002 said:
I have chased this with Customer Success. You still getting this @AKJ?
Yep @Berto2002, had a few instances yesterday where the customer failed to change
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Hi, this is still an issue unfortunately and is continuing to cause us headaches now and again by actioning calls for the wrong people. It doesn't look like a fix has been released via the announcements section either; is there any timescale as to when this might be resolved?
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On 8/18/2023 at 2:38 PM, Nanette said:
@AKJ we have identified a defect with the Update Customer node not changing the customer. This is being addressed and will be fixed in a future application update. Please keep an eye on the Announcements section for updates on new releases.
Ah cool, glad it's on your radar! Many thanks for letting me know.
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We've seen an issue that is cropping up now and again that started a few weeks ago and affects a few workflows. If the customer is raising their call on behalf of someone else, the expected behaviour is that the customer changes to the person they're raising the call for via an update customer node in the business processes, and the person who raised it is added as a connection through a Raised on behalf connection node.
For reasons we cannot figure out, the Raised on behalf connection works as normal but the customer remains as the person who raised the call. This is leading to a lot of confusion when it does happen and the customer must be changed manually. As far as we can tell, only service requests have been affected and does not occur often but seemingly randomly. Workflows affected have not been modified in this regard for several months, so we're at a bit of a loss as to what is causing this.
Is there anything we could check to see what might be causing this?
Images in the Links widget are squished if there is only one widget
in Employee Portal
Posted
That might be it! The height seems to stay the same but the width of the images changes, despite the fact I specified said width.
Our layout is configured to be 1140 pixels wide which is somewhat narrow on a 16:9 monitor so perhaps that might be a factor into whether the issue occurs.
Thank you for investigating and I will look forward to the next update!