[Clear location from Archived Users]

After an audit of the locations we've got listed in "Locations" we have found a number that we want to remove, however when we try to delete the site, we get an error stating there are still users assigned.

With a bit of investigation, we've discovered that a lot of these locations have "Archived" users assigned. We use the LDAP import tool to archive and have worked out how to clear the location from any archived accounts that are still in AD, which will be helpful going forward, however most of these users aren't in AD anymore.

Is there a way to easily remove the "Location" from all of the accounts with the status Archived?

 

[Tickets coming Off Hold before the allocated Hold date]

Hi @Berto2002

Did you receive any response from the support call you raised?

[Resolution timer not stopping]

Hi @Steve Giller

Is there any further progress on this? I can see that it's still an issue we're experiencing. 

This is a case that was resolved on 4 August, however the resolution timer is still ongoing.

[Resolution timer not stopping]

Hi @Steve Giller,

Do you have any further suggestions? We're still finding that the resolution timer isn't stopping for cases raised after 19 July 23.

 

I believe a similar issue was found previously

 

[Resolution timer not stopping]

Hi Steve,

We've checked our BPM and there isn't a Mark Fix Timer node on any of them, however all of the app.request.* options in core settings are configured as expected and we haven't changed anything.

We've noticed this on all cases that have been resolved on or after 19 July. We also had issues on that day with service levels not being applied to new cases raised and auto closure on existing resolved cases.

[Password policy on this system requires password to contain 1 numerical character]

We've got a new basic user that can't access the service portal.

Has anyone had this error message in the log file? "The password policy on this system requires passwords to contain at least 1 numeric character(s)"

We can see that the password was auto-generated by the system so I can't work out how to change it.

[There was a problem in saving the new asset. Check if an asset with this name already exists in the specified type]

7 minutes ago, ArmandoDM said:

Hi @TazelleGregory

we found a small issue in the last build which has now been fixed.
May I ask you to try again please and confirm if the issue is fixed?

Regards

Armando

Thank you! It's working now.

[There was a problem in saving the new asset. Check if an asset with this name already exists in the specified type]

We are trying to create a new asset in Service Manager, however we are receiving an error message saying it can't be saved. We've checked in Asset Manager and can't find anything with the given asset number. 

Any ideas what could be causing this?