Terry Withers
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Enhancement Requests
Posts posted by Terry Withers
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This posting is mainly out of pure curiosity - is it possible to schedule service requests? This was available in Neolithic versions of Hornbill and the Wiki suggests it is now (Scheduled Jobs - Hornbill) but I can only personally see schedule reports. Any thoughts or ideas?
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I’m not a SQL person and new to Hornbill reports, so forgive my ignorance. I need a report that can interrogate the services within our service portfolio and provide their respective linked assets, if any. I tried the basic report using an entity called asset but the columns don’t link to services. I guess this information is in another table but I simply don’t know what table(s) and how to link them. Any advice would be great!
Permissions - Email Templates & Organisation
in System Administration
Posted
Excuse this basic question, I'm pretty new to Hornbill. What permissions do I need to access and amend email templates and organisations too. On the organisations access issue our Hornbill administrator has given me the "organisation admin" right but can't see Home > System > User & Guest Access > Organisation.
Any help given is very much appreciated.