Alice Worsley
-
Posts
4 -
Joined
-
Last visited
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by Alice Worsley
-
-
-
Hi team
We are having a few users crop up with issues accessing the hornbill services. They have basic user accounts, and all the access required, but when they log in they have a blank hornbill screen.
I have tried disabling and archiving the account, then bringing them back, but the issue remains. Are you able to help at all? We’ve also tried clearing cache and using a different browser.
Any help/advice you can offer to understand the root cause of this issue would be greatly appreciated.
-
Basic User Account Issues
in System Administration
Posted
Hiya - if you see the screenshot in the first post you will see what the user sees....it looks like the self service home page loads, but no buttons come up. It's essentially just a blank page
This has worked for her in the past, and she is a member of 4 groups - but it stopped working and we can't get it working again.