Alice Worsley

Hiya - if you see the screenshot in the first post you will see what the user sees....it looks like the self service home page loads, but no buttons come up. It's essentially just a blank page This has worked for her in the past, and she is a member of 4 groups - but it stopped working and we can't get it working again.

This is a Basic User - they have the roles assigned....please see attached

Hi team We are having a few users crop up with issues accessing the hornbill services. They have basic user accounts, and all the access required, but when they log in they have a blank hornbill screen. I have tried disabling and archiving the account, then bringing them back, but the issue remains. Are you able to help at all? We’ve also tried clearing cache and using a different browser. Any help/advice you can offer to understand the root cause of this issue would be greatly appreciated.

I am not sure how but we have managed to update the greyed out fields in Basic User Details....instead of Email it reads a specific user email address....please see attached. Does anyone know how to change this back to simply say Email? Thanks Alice