Mike Hillman

We've come in this morning to find that one of our Services is no longer visible to the Service Desk team We have a service which is only for use by our Service Desk Team - it's set up with all users as subscribers (as tickets/requests will be logged against customers), but Portal Visibility is set to hidden, as I don't want it available on the portal for everyone to see. It is however available to the SD team when they raise a ticket from within Service Manager This morning though it's now gone missing for the SD team - the only way I can get it to reappear in the Services list for them is to change the Portal setting to visible, but this obviously also puts the Service on the portal front page for everyone, which I don't want. I have set the individual Catalog items within the Service to Service Desk only (rather than Portal or Both), but I still don't want the service showing at all on the Portal Is anyone able to shed any light on the issue? The issue has only occurred since the last Service Manager Update, so I'm guessing it's related as nothing else has been changed

That's great, thank you! I shall enable the option and see how we get on Thank you for your help

We're trying to work out if it's possible to send notification emails to customers whenever one of our analysts updates a request (via adding a comment or note, rather than by using the email option) - we get emails sent to us whenever a customer updates the request via the portal, does anyone know if it's possible for this to work the other way round, and customers get email notifications when we update requests? Many Thanks