Jump to content

Salman

Hornbill Users
 View Profile  See their activity

  • Posts

    7

  • Joined

  • Last visited

 Content Type 

Posts posted by Salman

    IMPORTANT - LDAP Data Import Tool - Supported Versions

    in Integration Connectors, API & Webhooks

    Posted

    17 hours ago, Keith Stevenson said:

    @Salman
    Thanks for the reply. Cant think of anything that would cause that other than firewall\virus scanner or proxy

    In Windows if you add a program - ie ldap_user_import.exe, it takes a MD5 or similar so that if you overwrite it with a newer version it wont be allowed through.

    Can you try adding an exception for this specific program.  Same for any Virus scanner etc on the machine. 

    Kind Regards

    *** FIXED ***

    Morning Keith,

    Thank you for your response. Had a further look this morning and it was the proxy settings that was blocking our connections.

    I noticed in the change log regarding the change in version 3.9.5:
    - Rebuilt using latest version of goApiLib, to fix possible issue with connections via a proxy

    Previously we used to point to the http proxy but needed amending to point to the https proxy. Once I did that and used the LDAP Import tool, the imports ran fine.

    Thanks again for your advise.

     

    Kind regards,

    Salman

    • Like 1

    IMPORTANT - LDAP Data Import Tool - Supported Versions

    in Integration Connectors, API & Webhooks

    Posted

    49 minutes ago, Keith Stevenson said:

    @Salman
    That looks like your local firewall or network firewall (Guess would be Windows firewall) blocking and you only allowed the OLD exe
    Kind Regards

    Thanks Keith.

    I could not see anything within Windows Firewall to be blocking.

    I've also checked with our network team and all the below URLs are whitelisted:

    When I rename v3.9.0 to ldap_user_import.exe and run, it imports fine but when I rename v3.12.0 to ldap_user_import.exe, I get the connection error.

    Do you know what's changed in v3.12 which will help me look into this further?

     

    Many thanks,
    Salman

    IMPORTANT - LDAP Data Import Tool - Supported Versions

    in Integration Connectors, API & Webhooks

    Posted

    Updating the LDAP Import Tool to v3.12.0, I'm getting the below error when running it (I've just marked out the InstanceID and APIKey):

    2022/02/22 13:46:45 [MESSAGE] ---- LDAP Import Utility v3.12.0 ----
    2022/02/22 13:46:45 [MESSAGE] Flag - config ldap-import
    2022/02/22 13:46:45 [MESSAGE] Flag - logprefix 
    2022/02/22 13:46:45 [MESSAGE] Flag - dryrun false
    2022/02/22 13:46:45 [MESSAGE] Flag - instanceid ****************
    2022/02/22 13:46:45 [MESSAGE] Flag - apikey ****************
    2022/02/22 13:46:45 [MESSAGE] Flag - apitimeout 60
    2022/02/22 13:46:45 [MESSAGE] Flag - workers 1

    2022/02/22 13:46:45 [MESSAGE] Flag - forcerun false
    2022/02/22 13:47:06 [ERROR] Unable to check utility version against Github repository: Get "https://api.github.com/repos/hornbill/goLDAPUserImport/tags": dial tcp 140.82.121.6:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2022/02/22 13:47:06 [MESSAGE] Loading Configuration Data: ldap-import
    2022/02/22 13:47:27 Error Loading Zone Info File: Get "https://files.hornbill.com/instances/miltonkeynescouncil/zoneinfo": dial tcp 78.129.173.124:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2022/02/22 13:47:48 Error Loading Zone Info File: Get "https://files.hornbill.co/instances/miltonkeynescouncil/zoneinfo": dial tcp 83.126.54.45:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2022/02/22 13:47:48 [ERROR] 107: Unable to read your instance information from Hornbill. Check your connectivity to Hornbill and/or command line proxy access: Get "https://files.hornbill.co/instances/miltonkeynescouncil/zoneinfo": dial tcp 83.126.54.45:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
     

    ---------------

    Replacing back to our previous version 3.9.0 runs the import successfully.

    Am I missing something?


    Thanks,
    Salman

    Customer Feedback - Feedback Expiry not working

    in Service Manager

    Posted

    Hello,

    I'm trying to implement the Star Rating facility for Customer Feedback with no expiry.

    https://wiki.hornbill.com/index.php?title=Customer_Feedback

    I have turned ON Enable Star Rating and set Feedback Expiry to 0.
    Customers are not requested with feedback upon call closure.
    However, when I set Feedback Expiry to 1 or above, customers get the feedback request.

    Has anyone seen this or know how to implement Star Rating with no expiry days?

    Thanks,
    Salman

×
×
  • Create New...