[Email an auto-reply with HTML template]

HI, Any update on this, I need an auto email response to staff to tell them use the Portal , instead of just sending in tickets,  vie email 

Has to be automatic response . 

[Cancel a request option for Customers]

that worked for me ..that has just saved my eveneing ! 

 

[Cancel a request option for Customers]

Is there a way to bulk add the Self Service Cancel Request User  role to all Users ? Or do I need to do it individually? 

 

 

[Cancel a request option for Customers]

Thanks I thought that might be the case, but as I seem to have been chasing my tail all day I thought it best to get it confrimed

 

[Cancel a request option for Customers]

Thansk both,

 So a user can now see cancel for Service Request

We also have Incidents, And Cancel doesn't  appear as a choice  

Is there something else i have to do for Incidents? 

[Cancel a request option for Customers]

thanks , so one last question I hope

I have toggled ON for this option

guest.servicemanager.portal.request.enableServiceRequestCancellation Allow authorised Service Portal / Employee Portal users to cancel Service Requests

I have then given a user  this role

Self Service Cancel Request User 

Where/How can then now Close/Cancel their own ticket ? 

 

 

[Cancel a request option for Customers]

Thanks it brings up TWO options

guest.servicemanager.customer.request.enableServiceRequestCancellation Allow authorised Customer Portal users to cancel Service Requests

guest.servicemanager.portal.request.enableServiceRequestCancellation Allow authorised Service Portal / Employee Portal users to cancel Service Requests

Do I toggle to ON both of them  ?

 

 

[Cancel a request option for Customers]

Can someone please tell me exactly where I go to Enable the setting below? 

I am struggling to find it