[Questions Displaying incorrect information]

Dear Hornbill Aficionados,

 

I'm creating a form where the answers displayed in the intelligent capture will display different answers on the back end. unfortunately while formatting all of these back end responses, i noticed that once i started adding in the  values into the fields, what was displayed was wildly wrong, I'm getting repeated answers in the questions field.

 

Could someone tell me how this was triggered and how to rectify this please? This problem seems to defy all logic.

 

Kind regards,

Martin Mensah

 

 

[Auto-Task that works for Multiple Boards?]

Hello Trevor,

 

Yes the auto-task is launched via a custom button, however, the board ID and the Card Id do not appear as global inputs, I've attempted to use the code manually, but I'm still encountering the same problems

 

Is there a specific node or nodes  i should place before trying this again?

[Assigned Teams not recognised by Service Manager when actioning human tasks]

On 09/04/2024 at 10:21, SamS said:

Hi @mmensah,

You are trying to assign ownership to a TEAM and not to an individual. The owner of a Task should be an individual user. This user has the ability to do whatever necessary to the task (eg to re-assign the task), so probably best given to a manager or so (eg yourself or "System Administrator").

There is also a "Task Assignment" which is who is WORKING on the Task. I suspect that that is what you want to use here, as that CAN be a Team. Currently you have that assigned to "System Administrator". If you select "Assign to Variable" from the dropdown currently labeled "Assign to User", then place the TeamId variable there, then that should work.

Many thanks for this!

[Auto-Task that works for Multiple Boards?]

Good Morning All,

 

I'm trying to make an auto-task that removes board entries for cancelled requests and while I've got it to work for a specific board, I was wondering if there was a way to program the auto task to collect the board name automatically from the request so this feature can be used for multiple boards.

 

Many thanks in advance for your insights and assistance.

 

Martin Mensah

 

[Assigned Teams not recognised by Service Manager when actioning human tasks]

Dear Community,

 

I've been testing some workflows and just as I got to concluding them I discovered a fairly large problem.

The system has failed to recognise the selected test area teams for human task assignment, so far i've tested 2 teams, "BS - Test SI" & "TEST IT" and nothing has worked.(See images below)

I even made copies of tests that were previously successful from last week and they've produced the same result. (See images below)

Please see below for error messages and human task node assignment settings.

 

Can someone please advise me on where I or the system may have gone wrong? I'm unable to complete further testing until this is revolved.

 

Kind regards,

 

Martin Mensah

 

 

 

[Custom Fields not pulling through on workflow]

On 19/01/2024 at 10:50, Steve Giller said:

@mmensah It's not clear from the description how you are populating the custom fields - I can't see anything on the workflow that suggests any values are being assigned, but the first step in troubleshooting this would always be to post the contents of the required fields to the Timeline so you can see whether they are empty or do contain the correct values.

Hi Steve,

 

The process definitely recognises the fields because the authorisation messages pull out the values with no problem in the same process.

 

Please see attached: an email referencing missing values & the subsequent authorisation email that doesn't.

 

Kind regards,

 

Martin

[Custom Fields not pulling through on workflow]

Hello Everyone,

i recently developed an upgrade to an existing workflow but i discovered that this workflow has historically been failing to port over custom fields, affecting some of the emails and the summary content.

i've managed to fix the summary content problem, however the issue of missing custom field in the emails is still prevalent.

 

Please see the attached screenshots of this workflow, does anyone know where i'm going wrong with this?

[Parallel Process Resolution problems!]

Thanks Steve, i'll try that and let you know what happens

[Parallel Process Resolution problems!]

On 09/01/2024 at 20:46, James Ainsworth said:

Hi @mmensah

When you say "Parallel Processing" are you referring to the use of the Start and Stop parallel processing nodes within your workflow? 

Hello James, Yes this is what i mean

[Parallel Process Resolution problems!]

Hello Everyone,

I'm working on a build that's supposed to open multiple linked requests in parallel whilst staying open until all of the linked requests have been resolved, however i've come across multiple issues achieving this. 

 

i've used HB automation nodes to to "suspend" and "wait for linked request resolution", however once i've resolved the linked requests in testing, the master request still remains open 

 

please can somebody clarify where i'm going wrong here?

 

Many thanks in advance for your help!

 

Martin Mensah

 

 

[Go to If error for Authorisation - Unsure of why]

Hello Everyone,

i've been trying to create an a workflow authorisation that uses get user details as the main reference point for the email, however, when i test the workflow, it keeps giving me a go to if error.

 

Can anyone please tell me where i'm going wrong with this?

 

Kind regards, 

Martin Mensah

 

[Accidentally Overwritten a BPM - Urgent!]

I accidentally renamed a bpm to another one of the same name - is there any way to recover it?

[What SQL Reporting table contains an authorisers details?]

Hi Neil,

Thanks for your assistance but unfortunately, none of these solutions have worked for me, all the fields are empty.

I did find another table in the entity explorer called h_sm_request_approvers, however, the table dropdown in the report wizard doesn't display it as an option.

Is there a particular reason for this?

 

 

[What SQL Reporting table contains an authorisers details?]

Hello all,

I'm trying to produce a report on all approvals sent and the table I've been trying to use is h_bpm_email_approvals, and unfortunately, it has proved fruitless when extracting relevant info i.e. "sent from" & "sent to" etc as these designated fields end up blank, is there a more effective table or method to extract such information?

Many thanks in advance,

 

Martin Mensah

[Custom Fields not pulling through when i create a new template]

Dear Hornbill Community

 

I'm consistently having trouble getting the system to update or display custom fields, what's more is that it only seems to be affecting me in my organisation, any email template I create will show the bare bones code (please see attachment), despite other working perfectly.

Has anybody come across this issue? If so how can i rectify it?

 

Kind regards,

 

Martin Mensah

[Impact Assessment Results not showing]

Dear Hornbill Community,

 

I've been trying to make use of the impact assessment function, I like it because it allows my organisation to make questions weighted to create questionnaires.

The problem I'm having is that wile the assessment pulls through on the BPM, it fails to show on anything else when try and upload it into a custom field for email & external authorisations, it just shows the Impact Level. (High, low, etc)

 

Could anyone advise me on where I'm going wrong?

 

Kind regards,

Martin Mensah

Business Analyst

LBWF