Hi there,
I hope everyone is fine and forgive me, I am a newbie to hornbill and I supporting a new instance. Not sure if this has been asked but I would like to manually open a closed ticket. I have checked the wiki, support forums and general google searches but all I am getting is Re-opening with an email. I am able to find the closed ticket and open/view it, but I cant see any place where it says re-open. Is it a question of roles as I am setup as admin. Thanks in advance for your help and apologies if I have posted this in the wrong chat.
Chibamba
