[Asset Manger - Operational State]

Thanks very much!

[Asset Manger - Operational State]

Hi

Minor thing but Operational State is showing up as "Last Updated by" on our asset views:

If I click on the asset, the field is correctly named, so I don't think this is a manual amendment in Translation Manager.

Please can you advise if this is bug or if there is a way to fix this?

 

Thanks

 

["Known Error" Process - No Resolve Option]

Hi, 

I am trying to use the Known Error process that comes out of the box in Hornbill, but I have run in to a problem with it.

I have noticed that the second stage of the process (Resolution and closure) does not actually start:

When the ticket is raised and the request is categorised Hornbill does not give a Resolve option, instead it just gives me a flat CLOSE box with not even an option to put in any text, so the actions in the template above will not have a chance to kick in:

I have checked the Service Catalogue and Resolve action is enabled:

 

I've not seen this behaviour with any other process before. Any ideas?

Thanks

 

[Asset Management - Unable to add a tablet]

Hi Armando

Thanks, yes I can confirm it works if I enable this field and populate it.

Regards

Joe

[Asset Management - Unable to add a tablet]

Further to this, I should add that I have been able to upload the asset details via a CSV upload, so it just seems to be the interface that is broken.

[Asset Management - Unable to add a tablet]

Hi

We are having problems adding a new mobile device in Asset Manager. This only started happening after the 2020-01-22 (Build 1819) update was applied.

When we try to add any kind of new mobile device we are getting the following error:

Is anyone else experiencing this problem?

It only seems to be the mobile class that is affected.

 

Thanks!

 

 

[Issues Gateway 500]

seems to have stabilised here too thanks

[[IMPORTANT] Service disrupted on customer instances [RESOLVED]]

Nope, it's really messed up this morning. Getting lots of server errors: