[ITOM. New Release request]

Thanks for replying Ricky. 

 

Please see screenshots

[ITOM. New Release request]

Hi, 

I'm looking at creating automated Release requests but when running the job I get the following error.  would appreciate any thoughts you might have. 

Thanks

Francis 

[Additional Asset Fields.]

Hi James. 

any update on when this will be coming?

thanks

Francis 

[New Asset Class]

thanks Gerry. 

I've sent you a message. 

 

[New Asset Class]

Morning. 

Hope you are well. We are looking at bringing our facilities Management into Hornbill.  What is the possibility of getting a new Asset Class added, called Facilities?,

where we would look to have their asset types, i.e. AC systems, Heating Pumps, Air conditioning etc . I don't have a break down yet of all attributes but similar to Computer Peripheral would be a good start

thanks

Francis 

[Asset Management - Device ID max length 16]

Lovely. Thank you 

[Asset Management - Device ID max length 16]

Morning. 

Can I request that the Asset device ID filed have its character length increased from 16 to 60 characters, 

Many thanks

Francis 

 

[Additional Asset Fields.]

Thanks James. Much appreciated 

[Additional Asset Fields.]

I can see they have been added to the Mobile class but not the Telecoms, Can we please get them added to telecoms?

 

thanks

Francis 

[Additional Asset Fields.]

That's great thanks James

[Report on Users who do not have specific asset types assigned/lined to them]

No problem Bob. 

Thanks for taking the time to have a look at it 

Cheers 

Francis 

[Report on Users who do not have specific asset types assigned/lined to them]

Hi, 

I'm looking for help with creating a report listing users who do not have a specific asset types assigned/linked to them. eg all users without a smart phone assigned, any help would be appreciated, 

 

thanks

Francis  

[Web Hook issue]

Morning. Is it possible to get an update on this?

Many Thanks

Francis 

[Web Hook issue]

Morning. Is it possible to get an update on this?

Many Thanks

Francis 

[Web Hook issue]

Morning. 

 

We are having an issue with the call from Web hooks. When a filed within the Asset form is blanked out. In this example its the cost code. the returned call from the Web hook does not include the record so we have no ability to then act on it.  Is there a way we can capture what record has been amended?

{
"onEntityEvent": {
"eventSource": "urn:webhook:entity:Asset:update",
"callingSessionId": "U2020101422807095",
"eventTime": "2020-10-15 17:53:28Z",
"actionBy": "removed to not post email address",
"actionByName": "Chris Anson",
"entity": "Asset",
"record": {
"h_pk_asset_id": "173817",
"h_last_updated": "2020-10-15 17:53:27",
"h_last_updated_by": "removed to not post email address"
}
}
}

t

[Upload new asset via CSV error]

Morning all. 

Has anyone come across the following error when uploading assets via CSV?

Thanks

Francis 

[Additional Asset Fields.]

hi James. 

I hope this finds you well. 

Have we got any further with  getting the following fields added?

Class – Mobile Devices and Telecoms

Additional Fields – Data Number, Delivery Type, Tariff Code, Secondary Service Provider ID, Primary Termination

thanks

Francis 

[Web Hooks]

Hi, 

 

 We are using the Web hooks to enable us to automatically add/update assets into hornbill and are having issue with the way they work.

 

When creating an asset, you receive two web hook calls. First, you get an "asset create" call which contains all of the properties of the asset but not the Hornbill primary key. You then get an "asset update" call which simply contains the Hornbill primary key and no other properties. This makes it difficult to work out which asset the primary key actually applies to. Can one of the following modifications be made to the process to make it easier please?

1) Include the primary key on the "asset create" web hook call.

2) Include the asset name (h_name) on the "asset update" when the primary key is added to the record.

 

Thanks

Francis 

[Web hooks]

Hi, 

 

 We are using the Web hooks to enable us to automatically add/update assets into hornbill and are having issue with the way they work.

 

When creating an asset, you receive two web hook calls. First, you get an "asset create" call which contains all of the properties of the asset but not the Hornbill primary key. You then get an "asset update" call which simply contains the Hornbill primary key and no other properties. This makes it difficult to work out which asset the primary key actually applies to. Can one of the following modifications be made to the process to make it easier please?

1) Include the primary key on the "asset create" web hook call.

2) Include the asset name (h_name) on the "asset update" when the primary key is added to the record.

 

Thanks

Francis 

[Additional Asset Fields.]

Thanks for the reply. Can I please and one additional filed request - Line Purpose. 

thanks 

Francis 

[Additional Asset Fields.]

Hi, I would like to request some additional asset fields, for the following classes to enable us to manage our telephony estate effectively.

Class – Mobile Devices and Telecoms

Additional Fields – Data Number, Delivery Type, Tariff Code, Secondary Service Provider ID, Primary Termination

Thanks

Francis

[Assets, Validation to stop duplicates and addations to State and Operational State]

@ArmandoDM An update on this would be appreciated.

Thanks

[Assets, Validation to stop duplicates and addations to State and Operational State]

@ArmandoDM  Thanks for replying. 

Can you please explain a bit more how that would work 

If I add a unique field to say, "Computers" will all assets entered under that class type get the same unique filed? meaning I could duplicate, or will that filed have validation behind it to stop that?  Or will it be a unique field for each individual  asset added under any class? 

In either of those cases as we will be importing/updating/adding attributes to assets in an automated process via discovery tools - would that them mean mapping the output to every asset to a unique filed for each class or individual asset? rather then a single consistent filed  like "Named"

Thanks

[Closed and Cancelled Changes]

Hi, 

Can closed Changes be removed from the Change calendar and cancelled Changes be removed from the Change Board?

thanks

Francis 

[Assets, Validation to stop duplicates and addations to State and Operational State]

Hi. 

To enable effective asset management it's important there is a unique identifier. As the "Name" filed  is the main mandatory filed it will be used as our unique identifier field, holding asset tags. Server names, Database names etc. There is no validation on it or any other field. Can validation be enabled against the "Name" field so that no duplicate asset can be added 

It would also be good to have the following added to "State" and "Operational state"  so they are more reflective of an asset life-cycle. Then I can add the relevant sub states , Rather then having to use "Current" as Stock and "Active" as in use 

State	Sub State
On Order	None
In Stock	Available, Reserved, Defective, Pending repair, Pending install, Pending disposal, Pre-allocate
In Use	None
Retired	Disposed, Donated, Vendor Credit
Missing	Lost, Stolen

 

Operational State

Production

UAT

Test

SIT

 

Thanks