Hi,
We are looking to vastly improve the use of Hornbil, and one of the ways we can do this is to introduce problem management, and making this visible to staff via the self service portal.
We have neither in use at the moment, but have configured hornbill and think we are just about ready to launch a pilot.
What I can not seem to do is find a way for the portal "Known Issues" section to provide a ink to the problem record, so staff can see the details of the investigation.
I have tried to get the incident URL from the portal and replace the incident reference with the problem reference, but get a message saying the user does not have permissions.
I am guessing its a permissions issue, but any advice on how to set this up would be greatly appreciated.,