@Victor thanks for verifying that.
And I confirm that as per the Wiki all the correct info is in place with regards to correct templates to use.
Still, not being received.
@Victor yes
guest.app.requests.notification.emailDomain and
guest.app.requests.notification.emailMailbox
have both been configured.
Its strange as as far as I can tell all of our other email notifications work.
My IT Team are not receiving email notifications when a ticket is assigned directly to them. I have the application seeting below set to "both" (both email and hornbill notification)
guest.app.requests.notification.notificationType.assignment Notification type to request owner when request is now assigned to an individual
The Hornbill notification applies and works as it should. Its just the email notification that doesnt come through.
We originially had all Services set for anyone to view (all services completely open for all users/contacts)
Due to new customers coming onboard we had a requirement to tidy this up and lock it down a bit.
As a result we specifically added the Orgs that needed access to that Service.
Not sure if its all but some contacts that are within a subscribed Org are unable to log tickets against the Service unles we revert to "All Contacts" being subscribed
Sorry @James Ainsworth yes, this should have been posted under Customer Manager.
The issue we have is that subscribers are unable to see what they are subscribed against.
The only way we're getting it to work is by adding the "All Contacts" option.