JoanneG
-
Posts
50 -
Joined
-
Last visited
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by JoanneG
-
-
Good Afternoon
I have edited the conf.json file which is attached and ran it but still getting an error... i will attach log file, if anyone can point me in the right direction.
thanks
Joanne
-
Good Morning, i'm still getting an error, just wondering if I need to use the full details within the conf json file, just worried as we are using the system with incidents and service requests and dont want to loose anything.. Only want to delete test change requests
-
Fabulous, will add that now... thank you
-
I have attached the log file
-
Good Afternoon
If possible please can someone help, i have create a basic conf.json file to remove a couple of change requests, before attempting to removing them all, but receiving a error:
-
Thank you very much for your help.. all sorted now..
-
Good Afternoon, please can someone help, we are receiving the following error when following a change process
-
Trying to run the Hornbill Clean Utility to remove Change Requests due to going live soon, but receiving an error when running from command prompt. I have run the utility previously prior to go live for service manager incident / service request, but over a year ago now..
I am nervous with the conf.json file as only want to remove changes, do i just leave the required fields in and remove others i.e. Request types "change request" "Requestreferences"
The following details are in my conf.json file {
"CleanRequests": true,
"RequestReferences":["
CH00006679"],
} -
Thank you very much, will check these details now...
Please can i ask, how do you see the full message?
-
Within the Change Management Business Process we have used the Hornbill Automation to Add the Change Request automatically to Boards, and for them to move across to the appropriate Lanes, depending on the Stage it is at.
Since testing the Business Process, by logging a Request we have found that the first part works as the request is shown on the Change Board within the triage lane, however once the request is triaged, it should then move to the next Lane and it is here were we are receiving the error ... I have added the error in the word document attach, along with screenshots of the Business Process and Node setting.... please can someone point me in the right direction...
Thanks Jo
-
Good Afternoon,
Is it possible to create a Business Process which will allow a request to be logged and resolved straight away.
Reason: on the Service Desk, we are wanting to ensure all calls are logged and resolved, even the ones which are fixed immediately, for example providing the user with appropriate telephone number, so just wanting to make the logging / resolving process as quick as possible...
Many thanks
Jo
-
Thank you so much Bob, all working, didn't realise the filters need to be in a more logical order - new to reporting...
-
Thank you I will have a look now
-
Good Morning, I am trying to create a reports to search for requests which have the word Covid in summary/description, which was resolved on the previous day. However on checking the reports it isn't showing a request which was resolved yesterday, so i am not sure where i am going wrong, please see below my filter, can anyone provide me with advice.
Thank you Joanne
-
Resolved Now... Thank you
-
1
-
-
Good Afternoon
I am trying to create a widget to query requests logged today, which may contain a word in either summary or description i.e. COVID. To allow us to view how many requests have been logged today related to covid...
Please can anyone advise me on what i will need to add to this query?
Many thanks
Joanne
-
Fabulous, i am still getting used to the Hornbill terminology, i will give that a go thank you very much
-
Sorry it is within the service list heading, as per attached image.. it just seems to be this list which isn't showing in order
-
Good Afternoon
Just a small query in recent weeks within Service Manager when logging a request, the service list is not showing in alphabetical order, just wondering if there is a setting to force this?
-
Thank you, hadn't seen that..
-
Within Asset Management, would it be possible to link two assets for example linking a System with the Server the system is stored on
-
Within Asset Management, for a particular Asset, would it be possible to change the Class of an Asset, as it has been input incorrectly? I am having to create a new asset with the correct class and then transfer the data over and delete the one with the incorrect class
-
Thank you
-
Good Afternoon
I have a question with regards to User Licences for Service Manager, i have a number of teams which have support staff who job share, therefore to have a licence for each member of staff is not feasible with cost, because the licence is only ever going to be used by one user at one time. Is it possible in this case to have a generic account, so both users can use the account?
Requiring Filtering/Reporting on Incidents / Service Department which are located within particular Dept
in Service Manager
Posted
Good Morning
I have been tasked with looking into how we can filter or report on Incidents / Service Requests which are in a particular Department i.e. Ward A. For example due to COVID we are wanting to escalate request on particular department such as a Ward to ensure they are completed as a priority... then we are wanting to report on Requests Resolved/closed.
At the moment i can only filter on a particular site... which is entered on the user logging the request. Not sure how best to do this, do you do it in the business process or Progressive Capture? Like we have h_summary and h_description, is there already field which can be used or would you just need a custom field... for this?
Help...
Many thanks
Joanne