Jasper van den Berg

Hi, We have an issue that is also related to URLs in tickets that are raised via an email. When we manually raise a request from an email which contains an URL, it all works fine. However if we us an automatic ticket creation process from a similar email; the URL is removed completely. I raised an incident for this and I was pointed to this forum post, hence my message. Any ideas if this is related and if there is a solution for this? Regards, Jasper