Sarah Arrindell
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Posts posted by Sarah Arrindell
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Since yesterday any email sent to our hornbill mailbox are not received. Emails are however working outbound. I have checked no changes have been made to my mailbox settings.
Could I get some assistance with this please?
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Thanks Keith!
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Good Morning,
Our instance of HB is not working for any of our analysts this morning.
I updated service manager as at first we could not login but now we can login but cannot access our requests. In admin I am also unable to load any page.
Sarah. -
1 minute ago, Victor said:
No. I am not even able to since we don't have credentials for your instance.
What is your colleague account? Are you aware of changes you made to your account (sarrindell) this morning around 09:30? (it looks like teh email address was changed) Was it yourself?
I didn't think I did. I did reset his password. Weird but I guess we can put this down to user error :-) x
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I found the issue. My colleagues account had my username in their email field. I am now able to login to all sites (service, admin and live)
Thank you for your fast response.
S x
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Actually I lie, now when I login as me (SArrindell) it logs into my colleagues account
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My username is SArrindell and I had changed my password to see if that was the issue but it didn't work. Maybe it wasn't saving my new password. I have just reset it again and now it is working!!! Did you do anything?
I was getting a mismatch earlier. It kept saying I was suspended when I wasn't.
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I was logged in this morning and all of a sudden I was logged out. I receive a message that my account is suspended but when I login as Admin it is indeed active.
Emails not coming through
in Problems and Questions
Posted
Hi Keith,
Yes, I confirm the emails are now coming in. Thank you for your quick response.
S x